Refund & Cancellation Policy
Last updated 8 August 2026
This policy applies to the ₹999 one-time purchase of the 2020–2024 archive and to the ₹99 yearly renewal on tamizhibooks.com, operated by Tamizhi Books, Chennai. The 2025 and 2026 papers are free and involve no payment, so nothing here applies to them.
1. Try before you pay
Two full years of papers — 2025 and 2026 — are free, with every feature the paid archive has: bilingual text, syllabus tagging, answer key and quiz mode. Please use the free tier first to check the product suits you. It is the same product; only the years differ.
2. When we refund in full
Write to us within 7 days of payment and we refund the full amount, no questions asked, if:
- you were charged twice for the same purchase;
- the money left your account but the archive did not unlock, and we cannot fix it within 48 hours of you telling us;
- you were charged an amount other than the price shown at checkout;
- the archive is unusable for you because of a fault on our side that we cannot fix.
A duplicate charge is refunded whenever you report it, not only inside the 7-day window.
3. When we do not refund
- After 7 days from the date of payment, except for the duplicate-charge case above.
- Change of mind, or having bought the wrong product, once you have used the archive.
- Exam results, or a decision not to sit the exam.
- Disagreement with an official TNPSC answer key that we reproduce faithfully.
- Where access was suspended for breach of the Terms & Conditions — for example account sharing or bulk-downloading the question bank.
- Your own internet, device or browser problems.
This is a digital product delivered instantly, which is why the window is short and the free tier is generous.
4. Cancellation
There is no recurring charge to cancel. Nothing is auto-debited: the ₹999 is a one-time payment, and the ₹99 renewal is charged only when you choose to pay it. If you do nothing at the end of the year, archive access simply pauses and you are charged nothing.
You can stop using the service and ask us to delete your account at any time. Deleting an account within an active paid term does not refund the unused part of that term.
5. How to request a refund
Email tamizhibooks@gmail.com from the address you signed in with, or call 9894993016, with:
- the Razorpay payment ID or order ID from your payment confirmation;
- the date and amount;
- what went wrong.
6. Timelines
| Stage | Time |
|---|---|
| We acknowledge your request | Within 2 working days |
| We decide and tell you the outcome | Within 5 working days of your request |
| Approved refund initiated with Razorpay | Within 2 working days of approval |
| Money reaches your bank or card | 5–7 working days after initiation, per your bank |
Refunds go back to the original payment method only. We cannot send a refund to a different card, account or UPI ID. Once Razorpay has initiated the refund, the remaining time is in your bank's hands, not ours.
7. Failed payments
If a payment fails but your bank shows the money debited, it is normally an unsettled authorisation and your bank reverses it automatically within 5–7 working days. Write to us with the payment reference if it does not.
8. Contact
tamizhibooks@gmail.com · 9894993016